Creating Value In Schools
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Parental complaints have risen and take up increased time and resources. While schools have processes in place to deal with complaints, it can drain staff morale and energies. The DfE and Ofsted have recognised this growing challenge, partnering with Parentkind to produce guidance for parents around ways to resolve concerns. Clear processes, timescales and clarification of the issue can all help reduce the stress, as shared in this brief guide for schools and governing bodies.
In some cases, an independent investigation of a complaint, grievance or disciplinary action is required or recommended. This is sometimes needed following a permanent exclusion against which the parents are appealing. There are two excellent sources of trained governors:
